Complaint Management

Receive customer complaints in one board wherever they come from and follow them until they are resolved. Every complaint sent from the form you embed on your website lands in the "New complaint" stage, and the sender is saved to your Customers list. You add complaints from review sites, Google reviews, or social media by hand, together with their link. Source, topic, severity, and resolution type live on each card; when a critical complaint arrives, your team knows right away.