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Talk with your team
right beside the work.

Channels, direct messages and group conversations live inside your workspace. Your project and your team open their own channel, and the decision stays there.

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Messaging module features

From opening a channel to threads, from search to notification settings, all of it inside Workinno.

01

Open and private channels

You give each topic its own channel. Anyone in the workspace can join an open channel; a private one is seen only by the people you invite. Who reads what is settled as you create the channel.

general
anyone can join
open
management
only invited people see it
private
announcements
anyone can join
open
02

Direct and group messages

You write one to one with a person, or gather a few people into one conversation. You do not have to open a channel for a group. A short conversation needs no structure built around it.

Dana Turner
direct message
online
Sally, Mark, Jane
group message
3 people
Jane Wilder
direct message
away
You do not have to open a channel for a group.
03

A channel tied to a project

When you turn messaging on in a project, a channel belonging to that project is created. The decision about the project stays in the project’s channel and does not mix into the main flow. The project’s conversation stands with the project.

Tower Residence
project
↓
tower-residence
opened with the project
04

A channel tied to a team

As you build a team, you open its chat channel too. Whoever joins the team joins the channel, whoever leaves is removed; you never update the list by hand. As the team changes, the channel updates itself.

Design team
chat channel on
6 people
Change in the teamChannel
Jane joinedadded
Mark leftremoved
05

Threads

You move a long-running topic under the message. The main flow stays clean and the people involved carry on in their own thread. Two conversations do not run over each other.

I uploaded the facade image, could you have a look?
4 replies
carries on in its own thread
Measurements are fine, let us add a night view too.
06

Mentions

When you mention a person, a notification reaches them. You can also call out to the whole channel or to whoever is connected at that moment. You reach the person you want to inform directly.

@dana can we deliver this week?
Dana Turner
notified
@channel@here
07

Attachments

You drop the image or the document into the conversation. The file stays under the message and you do not have to send it separately. The document stays together with the context of the conversation.

facade-detail.pdf
Sally Clark · 10:24
2.4 MB
night-view.jpg
Dana Turner · 11:02
840 KB
cost-table.xlsx
Mark Ellis · yesterday
128 KB
Files stay under the message, inside the conversation.
08

Reactions

You do not have to write a message for a short confirmation. You react with an emoji, and who reacted is visible too. Short confirmations do not crowd the channel.

Shall we move the meeting to 15:00?
👍 4🎉 2👀 1
Dana Turner
👍 approved
Sally Clark
👍 approved
Jane Wilder
🎉 reacted
Who reacted is visible, and no extra message is written.
09

Pinning

You pin at the top what everyone in the channel needs to know. Whoever joins the channel later sees it first. The same piece of information is not written into the channel again and again.

Delivery date 14 October
pinned to the channel
Site entry rules
pinned to the channel
Link to the project folder
pinned to the channel
Whoever joins the channel later sees these first.
10

Saving for yourself

You save the message you want to come back to. Your saved items are visible only to you and gather in one list. The messages you will look at later collect in a single list.

Saved items
Invoice number
#accounting · yesterday
Supplier contact
Dana Turner · 3 days ago
11

Inbox

You see what has landed on you in one list. Unread conversations and messages that mention you stand together. You start the day knowing what is waiting for you.

ConversationUnread
#tower-residence3
Dana Turner1
#design · mentioned you2
12

Message search

You type the sentence you are looking for. You can narrow the results by channel, by person or to those carrying a file. A decision made in the past does not get lost.

facade image
In a channelFrom a personWith a file
tower-residence
Sally Clark · 10:24
13

Notification level

For each conversation you choose how much notification you want: all messages, only the ones that mention you, or none. You can also mute a conversation until a given date. You set the notification order to your own rhythm of work.

ConversationNotification
#tower-residenceall messages
#generalwhen mentioned
#randomoff
14

Invitations to a conversation

You invite someone to a private channel and they join once they accept. If you sent it by mistake, you can withdraw the invitation. You decide who enters a private channel.

InvitationStatus
Jane Wilderaccepted
Mark Elliswaiting
An old invitationexpired
15

Who is in the channel

You see who the channel is made of in a single window. You add new people from the list and take out the ones who should leave; whoever manages the channel is marked next to their name. Who can change the channel stays in plain sight.

MemberRole
Dana Turnermanager
Sally Clarkmember
Add member
pick from the workspace list
16

Who is available

You see whether a person is online, away, or would rather not be disturbed. If the other side has started typing, that does not escape you either. You choose whom to write to and when by seeing it.

Dana Turner
online
typing…
Sally Clark
away
Mark Ellis
do not disturb
17

Archiving

You archive the channel of a finished job; it leaves the list but the conversation is not deleted. If one day you need to go back to that decision, you restore the channel and open it. The channel list does not swell with finished work.

campaign-2025
archived
restore
fair-prep
archived · 3 Jul
restore
tower-residence
open channel
active
An archived channel leaves the list; its messages stay.
18

Editing and deleting

You correct a message you wrote wrongly within fifteen minutes of sending it. Where a deleted message stood it says it was deleted; it does not vanish quietly. The history of the conversation stands as it was.

Meeting at 14:00 (edited)
Editing window
15 minutes after sending
This message was deleted

What the messaging module changes

Work conversations scatter across personal chat apps
The conversation sits beside the work, inside your workspace
A project’s decision is wherever the phone that holds it is
The project’s channel opens with the project, and the decision stays there
A new teammate never gets to see the past conversation
Whoever joins the channel can read the history from the start
Every message looks equally urgent
You choose the notification level per conversation
One long-running topic drowns the main flow
A long topic moves into its own thread and the flow stays clean
To find an important message you scroll the chat upwards
You pin the message or save it for yourself
Who can see which conversation is unclear
An open channel is for everyone, a private one only for the invited
FAQ

Frequently asked questions

Is this module for writing to my customers?

No, this is internal team messaging. WhatsApp, Instagram and live chat messages from your customers gather in the Communication Hub; this is where you talk to the people in your workspace.

Does every project get a channel on its own?

It opens when you turn messaging on in the project. If you do not want a channel for every project, you leave that feature off and the project runs without one.

Can I chat under a task?

Conversation about a task happens in the task’s own comments. The messaging module is for channels, direct messages and group conversations.

Can someone who joins later see the history?

When you join an open channel you can read the past messages. In a private channel you have to be invited first.

Can I turn notifications off?

You choose for each conversation separately: all messages, only the ones that mention you, or none. You can also mute a conversation until a given date.

Can I turn off direct messages in my workspace?

Yes. Once it is off, the team writes only through channels and no one-to-one message can be opened.

Can I correct a message I wrote?

You can correct it within fifteen minutes of sending. An edited message says next to it that it was edited; it does not change quietly.

Is there voice or video calling?

No. Messaging is for written conversation, file sharing and threads; voice or video calling is not in this module.

LAST STEP

Let the talking stay beside the work too.

Open your first channel and invite your team. Let no decision get lost on a phone.

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Messaging · Features · Workinno