Talk to your visitors
from your own site.

The visitor presses the button in the corner of your site and the panel lists the channels. They pick whichever they like from WhatsApp, Instagram, Messenger, Telegram, live chat and a form. The visitor writes to you from wherever they feel at home.

You decide which channel sits on top by dragging it. A channel whose setup is unfinished never shows in the live widget, so the visitor never taps a button that does not work. Only the channels that really work stay on screen.

You give your brand colour, your logo and the panel heading. You also choose the shape of the button and whether the panel is light or dark; the system option follows the visitor's own preference. The panel looks like part of your site.

The moment you change a setting you see the widget as it will be, right next to you. To try a colour, a shape, a heading or the channel order you do not have to publish to the site. A choice you did not like never reaches a visitor.

You choose whether the button sits bottom right or bottom left. You give a separate position for phones, because middle placements get cramped on a small screen. On a phone the button does not sit on top of the content.

Should the panel open only on a tap, as the page loads, or a few seconds later? You can also have it open when the visitor scrolls down a certain way or looks about to leave the tab. You set the moment it opens.

You show the widget only on the pages you want. You write an address pattern, can use a wildcard, or leave a whole section out entirely. The visitor's button appears only on your public pages.

If you choose to follow your working hours, the panel hides outside them and the visitor sees a short note. Nobody waits on a chat that will get no answer. The hours you are closed are plain to the visitor.

Before live chat starts you ask the visitor for their name, email and subject. You show the privacy notice and have the consent box ticked too. The agent starts the conversation knowing who they are talking to.

A visitor arriving in live chat is met by the assistant. When the subject reaches your team the visitor is told and the conversation is handed to an agent. Because the first contact is answered at once, the visitor stays on the site.

The panel opens in the visitor's browser language or is pinned to a single one. If you like you can put a language menu in the panel and write the texts language by language yourself. You greet a foreign visitor in their own language.

You paste the given code at the foot of your page and the widget goes live that moment. When you change the settings later you do not have to paste the code again. Changing a setting does not mean touching the site again.

You make sure the widget opens only on your own domains. Another site that copies the code cannot run it. Because the allow list is checked at the gate, the widget cannot be used without permission.

You can switch off the Workinno signature under the panel. With it off, the visitor sees only your brand on your site. The chat box tells whose site it is, not whose product.

When a visitor closes the panel, you decide when it opens again: forgotten when the tab closes, remembered for a week, or never remembered. That way the same visitor is not bothered again on every page. The same person is not disturbed again on every page.

You see how many times the widget was shown in the last thirty days, how many times it was tapped and how often each channel was picked. The number of dismissals is in the list too. You see in numbers which channel is earning its keep.

When you set up more than one widget you do not configure each from scratch. In the workspace settings you give the default for brand colour, on-screen position and dismissal behaviour once; a new widget opens with those values. You do not enter the same settings every time.

You prepare the widget as a draft and put it live when you are ready. When a campaign ends you pause it without touching the site. When the campaign is over you stop the widget in one click.